Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
breathtaking views
exceptional service
limited breakfast options
paid Wi-Fi
8.6/10
Great
Rooms
8.8
Location
9.6
Service
9.2
Dining
7.8
Guest reviews
8.6/10
based on 5 reviews
9.3
9.3/10 based on 227 reviews
Michael
United States,
May
2024
9.0/10
I had a wonderful stay at the hotel! The location is fantastic, right in the heart of Zermatt with easy access to everything. The rooms were cozy, offering breathtaking views of the Matterhorn, but the individual lockers added a nice touch of security. The service was exceptional, making every effort to ensure our comfort. The dining was satisfactory with tasty beef dishes. Overall, a great value for the money.
Rooms
9.0
The rooms were cozy with stunning views of the Matterhorn and convenient individual lockers.
Service
9.0
The staff went above and beyond to make us feel comfortable throughout our stay.
Location
10.0
The hotel is perfectly situated in the very center of Zermatt, making it convenient to explore the town.
Dining
8.0
The dining experience was enjoyable with delicious beef dishes.
Facilities
The hotel offers essential facilities for a comfortable stay.
Lewis
United States,
November
2023
8.8/10
I had a wonderful stay at this hotel with breathtaking balcony views of the Matterhorn. The rooms are cozy and clean, and the staff went above and beyond to make sure we were comfortable throughout our stay. However, the dining options were a bit limited. The location couldn't be better, being right in the center of town. The facilities were top-notch, and overall, it was a great value for the money.
Rooms
9.0
My room had a balcony with a stunning view of the Matterhorn.
Service
9.0
The staff made all efforts to ensure our comfort during our stay.
Location
10.0
The hotel is right in the center of Zermatt, making it convenient to explore the town.
Dining
7.0
Facilities
9.0
The facilities were modern and well-maintained.
Martin
United Kingdom,
October
2023
8.0/10
The hotel is ideally located in the very center of Zermatt, offering stunning views of the Matterhorn. The rooms provide individual lockers and are comfortable, but there is room for improvement. The service is top-notch, making every effort to ensure a comfortable stay, although the price could be better. The dining experience is pleasant with home-made bread. The hotel's facilities are satisfactory, but could use some upgrades.
Rooms
7.0
The rooms with a view of the Matterhorn come with individual lockers and are comfortable, but could be improved.
Service
9.0
The staff made all efforts to make us comfortable throughout our stay, which was truly appreciated.
Location
9.0
The hotel is conveniently located in the very center of Zermatt, close to everything you might need.
Dining
8.0
The dining experience, especially the home-made bread, was enjoyable.
Facilities
7.0
The hotel's facilities are satisfactory, but could use some upgrades.
Danny
United Kingdom,
August
2023
8.6/10
This hotel is truly a gem with its incredible location right in the heart of Zermatt. The rooms are cozy and offer breathtaking views of the Matterhorn. The service is exceptional, ensuring a comfortable and memorable stay. However, the dining options were a bit limited, and the facilities are satisfactory but could be enhanced.
Rooms
9.0
The rooms with balconies offering views of the Matterhorn are simply magical.
Service
9.0
The staff made every effort to ensure our comfort throughout our stay.
Location
10.0
The hotel is conveniently located right in the center of Zermatt, making it easy to access all the attractions.
Dining
7.0
The dining experience was satisfactory, but more variety would be appreciated.
Facilities
8.0
The facilities provided are good, but there is room for improvement.
Mary
United States,
July
2023
9.4/10
Staying at this hotel was such a delight! The rooms provide stunning views of the Matterhorn from the balcony. The service was top-notch, making every effort to ensure our comfort throughout our stay. The location right in the center of Zermatt was perfect for exploring. The dining experience was delicious, especially the cream cheese. Overall, a wonderful stay with exceptional service and breathtaking views.
Rooms
10.0
The rooms were breathtaking with a view of the iconic Matterhorn, and the balcony was a perfect spot to enjoy the scenery.
Service
10.0
The staff here really went above and beyond to make us feel comfortable during our stay. Their hospitality was truly remarkable.
Location
9.0
The location of the hotel right in the center of Zermatt was incredibly convenient. We were steps away from all the main attractions.
Dining
9.0
The dining experience was superb, especially the delicious cream cheese. Every meal was a delightful culinary experience.
Facilities
9.0
The facilities at the hotel were fantastic, offering everything we needed for a comfortable stay. The attention to detail was truly impressive.
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